• Mechanisms (includes frameworks, internal mechanisms, and bases)
• Gas column (if included as part of the product).
• Wheels (if included as part of the product).
• Arms (if included as part of the product): this includes framework, internal mechanism, and buttons.
• Base (if included as part of the product).
• Seat and Backrest exterior (if included as part of the product).
• General wear and tear.
• Incorrect use of chair functions or mechanisms of the chair without prior training.
• Use of the chair for any purpose other than seating, including the modification or alteration of the product.
• Deterioration or wear due to abusive use or use of the product in inappropriate environments and conditions.
• Natural wear of upholstery fabrics.
• Fabrics provided by the customer.
• Cleaning using tools or products not recommended for the cleaning of textiles, synthetics, and skins.
• Lack of proper maintenance of the product.
DILEOFFICE S.L. reserves the right to refuse any warranty claim where we consider that the fault or defect has been caused directly by the user.
The DILE warranty includes three years for components (bases, steel frames, arms, seat and back exteriors, and mechanisms) except for surface damage caused by normal use.
This guarantee will be valid for chairs with normal use, with a maximum of 8 hours (except Atika 24H and Flexa 24H).